Empathic Global

Menu
CONTACT
Menu
Humanising IT™ is setting a new standard in the service management industry! It is a movement that recognizes technology’s potential to empower, connect, and enrich experiences when designed with a deep consideration and understanding of human needs. In essence, Humanising IT™ is not just about making technology work; it’s about making technology work for people.

Humanising IT™ Training & Certification

Transforming your organization starts at its core—the teams that propel your business forward. At Empathic Global Business Solutions, we understand the pivotal role your teams play in achieving success. That’s why we’re excited to offer award-winning Humanising IT™ training and certification!

What is Humanising IT™?

At its core, Humanising IT™ is a body of knowledge that integrates principles of human-centred design into IT service management, resulting in user-centric services. Humanising IT™ is designed to work alongside any IT service management framework, making it a versatile and adaptable solution for IT service management.

CHOOSE THE TRAINING OPTIONS BEST FOR YOU!!

Economy - Online /Self-Paced

Our online self-paced training option is designed to provide you with maximum flexibility and affordability. With this option, you can access the course materials at your own convenience and learn at your own pace. You’ll have access to our comprehensive learning modules, interactive exercises, and valuable resources to enhance your understanding of Humanising IT™. This option is perfect for individuals who prefer a self-directed approach to learning and want to fit the course into their busy schedules.

Business Class – Blended Learning:

Our blended learning option combines the benefits of online self-paced training with interactive sessions to enhance your learning experience. In addition to the online modules, you’ll have the opportunity to participate in two 2-hour sessions. These sessions provide a unique opportunity to connect with your peers, discuss real-world applications of Humanising IT™ in the workplace, and share insights, challenges, and successes. This option is ideal for professionals who value collaborative learning and want to engage in meaningful discussions with like-minded individuals.  

First Class – HIT Bootcamp

For those seeking an immersive and intensive learning experience, our boot camp option is the perfect choice. This one-day course is designed to provide you with a comprehensive overview of Humanising IT™, covering key concepts, strategies, and practical applications. Led by our expert instructors, the boot camp offers a focused and accelerated learning experience. By the end of the day, you’ll have gained a deep understanding of Humanising IT™ and be equipped with the knowledge and skills to apply it effectively in your workplace. This option is ideal for individuals who prefer an intensive and hands-on approach to learning.  

Join the ranks of forward-thinking organizations transforming their mindsets, cultures, and business outcomes! Contact Us To Schedule Training, (844) EMPATHIC!

ON BOARDING PROCESS OF TRAINING
The EGBS trainers realize the effectiveness of the Humanising IT training onboarding process depends on clear communication, accessibility of resources, and active engagement from both trainers and participants. The onboarding process is customized to meet the unique and specific requirements of our participants, ensuring that the quality of the learning experience is optimized for the best possible outcomes
PRE-TRAINING COMMUNICATION
Welcome Email (All Learning Options)Host a welcome meeting or session, either online or in-person, to introduce the trainers and participants. During this session, provide an overview of the training program, including the schedule, objectives, and any preparatory materials or pre-assessments required
Engage participants with icebreaker activities to foster a comfortable learning environment and encourage interaction.

After the meeting, send a welcome email to all participants as a follow-up.

LET'S BOARD THIS PLANE!

Economy Class

Online, self-paced training option is designed to provide maximum flexibility and affordability. With this option, participants access the course materials at their own convenience and learn at their own pace.
Registration Confirmation:

Ensure participants have completed any necessary registration steps.

Access:

Instructor:

Ensure participants have information necessary to contact the assigned Certified HIT Global Instructor, if necessary. Provide contact information for training coordinators or key personnel.

Technical Support:

Ensure participants are aware of available support services, such as technical support

Training Platform:

Ensure participants can successfully access the training application.

Handouts and Resources:

Provide access to online portals for the e-book and links to purchase hard copy books if they desire to do so

Touch Points:

Certified HIT Global Instructor maintains human connection with participants

  1. Monitor participant log-in
  2. Ensure participants are progressing thru the content
  3. Ensure participants received the badges and if they are comfortable moving to the certification test.

Feedback Mechanisms

During Training Sessions:

Conduct an initial feedback session to gauge participant expectations and any immediate concerns that need addressing. Introduce tools or methods for ongoing feedback throughout
the training program.

Business Class

Blended learning option combines the benefits of online, self-paced training with interactive sessions to enhance the learning experience. In addition to the online modules, participants have the opportunity to participate in two 2-hour instructor facilitated sessions

Registration Confirmation:

Ensure participants have completed any necessary registration steps.

Technology Setup:

Verify participants have the appropriate equipment for online training

Access:

Instructor:
Ensure participants have information necessary to contact the assigned Certified HIT Global Instructor, if necessary. Provide contact information for training coordinators or key personnel

Technical Support:

Ensure participants can successfully access the training application and maintains the portal access for 6 months.

Handouts and Resources:

Provide access to online portals for the e-book and links to purchase hard copy books if they desire to do so

Location:

Coordinate meeting location e.g. Zoom, Microsoft Teams, WebEx, as designated by client

Touch Points:

Certified HIT Global Instructor maintains human connection with participants

  1. Coordinates suitable time for 4-6 hour group session with participants
  2. Ensures each participant has a re-take exam voucher
  3. Ensures each participant has a student
  4. handbook Monitors participant log-in
  5. Ensure participants are progressing thru the content

Feedback Mechanisms

During Training Sessions:

Conduct an initial feedback session to gauge participant expectations and any immediate concerns that need addressing. Introduce tools or methods for ongoing feedback throughout
the training program.

First Class

Immersive and intensive learning experience; boot camp option. This one-day course is designed to provide a comprehensive overview of Humanising IT™, covering key concepts, strategies, and practical applications.  

Registration Confirmation:

Ensure participants have completed any necessary registration steps.

Pre- Requisite:

The Certified HIT Global Instructor will work together with the client’s point of contact to select a case study at least two weeks prior to the boot camp date. This case study will be utilized to enhance the training curriculum and stimulate class discussions.

Location/Time:

Arrange the meeting location and time with the client; location could be a virtual platform such as Zoom, Microsoft Teams, WebEx, or on-site.

Technology Setup:

Ensure the boot-camp venue is equipped with the necessary resources for
in-person sessions and verify that online participants have the appropriate equipment and access to training resources

Training Platform:

Provide access to online portals for the e-book and links to purchase hard copybooks if they desire todo so.

Touch Points:

Certified HIT Global Instructor maintains human connection with participants
  1. Ensures each participant has a re-take exam
  2. voucher Ensures each participant has a student handbook
  3. Ensure participants are progressing thru the content
  4. Ensure participants received the badges and if they are comfortable moving to the certification test.

Landing! Things to Consider

Course Completion:

Upon course completion, conduct a closing session to wrap up the training.

Final Feedback and Evaluation: 

Collect final feed back from participants for evaluation and future improvements

Discussion Forums and Groups:

Introduce or set up platforms for group discussions, queries, and interaction among participants and trainers.